Microsoft Office Support Site Redesign.

The Microsoft Office Support website evolved over time, leading to navigational challenges and inconsistencies in content management. The goal was to create a clear design system to enhance usability and streamline workflows.

Role: Design Manager, Hands on contributor

Key Challenges

  • Disorganized information architecture

  • Inconsistent visual design

  • Clunky navigation and wayfinding

Design Process

  1. Moodboard Exploration: Inspiration drawn from Microsoft Design Language to ensure consistency and cohesion.

  2. Workshops: Facilitated alignment across teams on user goals and design principles.

  3. Roadmap Creation: Phased approach, prioritized by user data insights.

Design Principles

  • User-centric design

  • Clear, structured navigation

  • Modern, responsive design

  • Alignment with Office brand

Roadmap Phases

  • Phase 1: Redesign homepage, top app landing pages, and primary navigation.

  • Phase 2: Improve articles, training entry points, and search results.

  • Phase 3: Focus on training content design and continuous improvements based on data.

Solution

  • Office Support Homepage

  • Admin Help: Office 365

  • Excel Support

Key Results

A modern, cohesive visual design with streamlined navigation, consistent sub-navigation, and a balanced palette that enhances usability and brand identity.

Increased customer satisfaction and improved Net Promoter Scores (NPS), with users resolving issues faster due to the intuitive design and enhanced user experience.